Our website has an ideal policy governing return and exchange requests on the site. Every user has the right to request modifications to orders after placing them, but only within 24 hours. The request is submitted to management via email, stating the reason. If the site approves the request, the customer must return the product within 8 days from the date of receipt if it is different from the requested design. However, the site will not allow the return of products where a design was requested according to your preference and there is no manufacturing defect or fault on the store. The product must be in good condition and unused. It may also be rejected if the product was damaged due to opening or misuse by the customer. There are cases where the customer has the right to refuse receipt and return products to the site in case of changed delivery times or delayed orders, and also in case of product damage due to poor shipping and delivery. Products are inspected reliably to ensure they are free from any manufacturing defects.
