All The Metallic Stamp (TMS) products are custom-made to each customer's design. This policy explains cancellations, modifications and returns.
1. Order Cancellation
- Customers may cancel an order within 24 hours of making the payment.
- After 24 hours, the order goes into production and can no longer be cancelled.
2. Refunds
- Payments are not refunded once production has started, as each product is made to the customer's design and cannot be resold.
3. Modifications
- If the product has a manufacturing defect or an error on our side (such as not matching the approved design): we will modify the product at our own cost, at no charge to the customer. This does not include a refund.
- If the customer wants changes and there is no defect or error on our side: the product is returned to us and the customer pays only the cost of the modification.
4. How to Submit a Request
- Contact us on WhatsApp +966 599123919 with your order number and clear photos of the product.
- Manufacturing defects must be reported within 8 days of receiving the order.
5. Cases Not Covered by Free Modification
- Damage caused by misuse or improper handling by the customer.
- Design or text errors that the customer approved in the preview before production.
6. Shipping
- If the product arrives damaged due to shipping, the customer may refuse delivery, and the case will be handled under section 3.
